by user | Apr 13, 2026 | General
You open a support ticket thread and feel confident. The agent already “knows” the customer’s plan, their last outage, and their preferred workaround. Then it casually mentions a credit card detail that nobody should have stored. The customer goes quiet. Your stomach...
by user | Apr 11, 2026 | General
You ship a new AI support agent on Friday. By Monday, containment is up, your backlog looks better, and the dashboard is throwing confetti. Then a customer posts a screenshot: the agent refused to escalate a billing dispute, made up a policy, and sounded weirdly...
by user | Apr 7, 2026 | General
You’ve got an AI agent pilot that “works.” Demos are smooth. The team is excited. Now you need to make it dependable. That’s where an AI Agent Operating Model makes the difference between a program and a pile of prototypes. In this article you’ll learn… What an AI...
by user | Apr 4, 2026 | General
You’re in a Monday standup. Someone says, “Let’s add RAG so the assistant stops hallucinating.” Everyone nods. Two sprints later, you have a chatbot that can quote your docs, but it still gives the wrong answer at the worst possible moment. Sound familiar? RAG for...
by user | Mar 19, 2026 | General
Your team finally ships a “helpful” AI agent. It drafts replies, updates the CRM, and even refunds unhappy customers. Then someone asks a simple question: “What happens if it gets tricked into exporting the whole customer list?” The room goes quiet. That quiet is the...
