by user | Jan 22, 2026 | General
A Monday morning fire drill you can prevent You ship an updated agent on Friday. By Monday, Slack is on fire because it created duplicate CRM updates and then politely insisted it “fixed it.” You try to reproduce the bug, but the agent now behaves differently. Sound...
by user | Jan 21, 2026 | General
Why this matters before your agent hits real users You’re in the release meeting. The demo worked, and stakeholders are happy. Then someone asks a pointed question. “Who’s on the hook if the agent emails the wrong customer?” Someone else follows up. “What if it blows...
by user | Jan 15, 2026 | General
Agent observability essentials (and why it suddenly feels urgent) You ship a new tool-using agent on Friday. On Monday, someone Slacks you: “It’s doing something weird.” You open your logs and get a wall of text, but no replayable run. Now you’re guessing which...
by user | Jan 15, 2026 | General
Intro: the moment your agent almost clicks “Send” You’re watching a demo in Slack. Your new agent drafted a “helpful” customer email, pulled order data, and queued a refund. Then it suggests changing the CRM owner to the wrong rep. Everyone freezes for half a beat....
by user | Jan 14, 2026 | General
A familiar 2 a.m. page: “Why did spend triple?” You ship a helpful agent. It answers tickets, fills CRM fields, and calls a few tools. Then one quiet Thursday night, costs jump 3x and latency crawls. Everyone asks the same question: what changed? The...
