Our Blog
KPI Design for Agent ROI: Proven Metrics to Avoid Costly Traps
A practical KPI scorecard for AI agents: measure ROI, control cost per outcome, and reduce risk with metrics your CFO and operators can trust.
Agent Evaluation Scorecards: 7 Proven Checks for Costly Hidden Failures
A practical scorecard to evaluate AI agents for reliability, safety, and ROI. Use 7 checks to catch drift, tool errors, and escalation costs before launch.
AI Agent Operating Model for Compliance-Heavy Teams: A 30-Day Plan
A practical 30-day operating model to launch AI agents with audit logs, human approvals, cost controls, and reliability checks for regulated teams.
Agent Memory Done Right – Essential Risky Hidden Guide for SaaS Support
A practical guide to agent memory in SaaS support: what to remember, what to forget, user controls, privacy guardrails, and a checklist to ship safely.
Agent Evaluation Scorecards for Smarter Escalations and Fewer Rage Tickets
Build a practical scorecard to evaluate AI support agents on safety, resolution quality, and escalation decisions—so QA effort drops and CX improves.
AI Agent Operating Model for Pilots – Essential Costly Hidden Scaling Steps
A practical operating model to turn AI agent pilots into reliable programs with clear ownership, evaluation, cost controls, and safe human-in-loop handoffs.
Rag for Real Work – 7 proven, costly hidden traps
Avoid the most common RAG pitfalls that quietly break production pilots—plus fixes for retrieval quality, freshness, evals, guardrails, and safe handoffs.
Security Review for AI Agents That Read and Write Business Systems
A plain-English, audit-friendly checklist to secure tool-using AI agents: least privilege, approvals, logging, prompt-injection defenses, and compliance-ready evidence.
Customer Support Agents: Prevent Costly Loops With Run-Level Traces
A practical starter kit to trace, debug, and control AI support agents, catching tool failures, prompt drift, and RAG issues early—before customers feel it.
