Our Blog
Agent Memory Done Right – Essential Risky Hidden Guide for SaaS Support
A practical guide to agent memory in SaaS support: what to remember, what to forget, user controls, privacy guardrails, and a checklist to ship safely.
Agent Evaluation Scorecards for Smarter Escalations and Fewer Rage Tickets
Build a practical scorecard to evaluate AI support agents on safety, resolution quality, and escalation decisions—so QA effort drops and CX improves.
AI Agent Operating Model for Pilots – Essential Costly Hidden Scaling Steps
A practical operating model to turn AI agent pilots into reliable programs with clear ownership, evaluation, cost controls, and safe human-in-loop handoffs.
Rag for Real Work – 7 proven, costly hidden traps
Avoid the most common RAG pitfalls that quietly break production pilots—plus fixes for retrieval quality, freshness, evals, guardrails, and safe handoffs.
Security Review for AI Agents That Read and Write Business Systems
A plain-English, audit-friendly checklist to secure tool-using AI agents: least privilege, approvals, logging, prompt-injection defenses, and compliance-ready evidence.
Customer Support Agents: Prevent Costly Loops With Run-Level Traces
A practical starter kit to trace, debug, and control AI support agents, catching tool failures, prompt drift, and RAG issues early—before customers feel it.
Adaptive Bandit Testing for Paid Media Teams: Reduce Creative Fatigue and Learn Faster With Better Context
A practical guide for paid media and lifecycle teams to use adaptive bandit testing, first-party data, and guardrails to reduce creative fatigue and learn faster.
Customer Support Agents in Prod: Observability Checks to Prevent Costly Mistakes
A practical playbook to trace agent runs, score quality, catch tool mistakes, and build an incident workflow that keeps support automation reliable.
From Logs to Run Reviews: Agent Observability for Production Agents
Move beyond logs. Learn the traces, evals, and run reviews you need to debug AI agents, prevent silent failures, and control cost in production.
