by user | Mar 2, 2026 | Agent Evaluation & Observability
Why “it worked in the demo” isn’t a release strategy You’re in a Monday release meeting. The agent looked great on Friday, but today it calls the wrong tool, loops twice, and burns $18 in API spend to book one meeting. Everyone stares at the logs like they’re tea...
by user | Feb 23, 2026 | Agent Evaluation & Observability
Why this suddenly feels urgent You’re on call at 9:47 PM. A “helpful” agent just updated 300 CRM records, and now Sales is yelling because half the fields look off. However, your service dashboards stay green because the API never went down. Meanwhile, the agent is...
by user | Feb 12, 2026 | Agent Evaluation & Observability
Why this suddenly matters for CRM agents You launch a CRM update agent on Friday afternoon. By Monday morning, sales loves it, ops is uneasy, and someone asks why three deals moved stages overnight. Nothing crashed, so your normal monitoring stayed quiet. That silence...
by user | Feb 11, 2026 | Agent Evaluation & Observability
Agent Observability Essentials: what changes in production. It is 2:07 a.m., your on-call phone buzzes, and the alert says “CRM agent completed job.” Yet Sales is furious because 312 accounts got overwritten. The agent’s final response looks calm and confident. That...
by user | Jan 29, 2026 | Agent Evaluation & Observability
Intro: the agent worked on Friday, then Monday happened You ship a new agent build late Friday. On Monday morning, it starts writing the wrong values into your CRM. Nobody notices until the forecast looks weird and a VP asks uncomfortable questions. You have logs, but...
by user | Jan 28, 2026 | Agent Evaluation & Observability
A late-night incident that could’ve been a 5-minute fix You ship a shiny new support agent on Friday. By Monday, a Slack thread is on fire: “It keeps looping,” “It’s slow,” and “Why did it call the billing tool 19 times?” Nobody can answer the simplest question: what...
