AI case study ยท Customer support and contact operations
Voice-First Customer Support
AeroConnect
AI voice agents absorbed the majority of inbound support volume while maintaining strong reported satisfaction.
Reported outcomes
- 70% of inbound support calls handled by AI voice agents
- 95% customer satisfaction rating
- Voice support scaled without linear headcount growth
Business problem
Scale inbound support without sacrificing response quality or customer experience.
Agent architecture
Conversation-first voice agents handled defined support interactions and escalated requests that required people.
Integrations
The public engagement summary does not identify telephony, CRM, ticketing, or knowledge-base integrations.
Models
The public engagement summary does not identify speech, language, or voice model providers.
Safeguards and evaluation
Escalation-aware service workflows are reported; detailed consent, recording, identity, and quality controls are not publicly disclosed.
Deployment
Inbound voice support coverage designed to scale without linear headcount growth.