You launch an AI agent that looked flawless in the demo. Two weeks later, Sales complains it \u201cmakes things up,\u201d Support says it\u2019s slow and pricey, and your ops lead quietly turns it off after one too many escalations. Sound familiar?<\/p>\n
That\u2019s not a \u201cbad model\u201d problem. More often, it\u2019s an evaluation problem. A solid agent evaluation scorecards<\/strong> approach turns subjective opinions into a repeatable way to decide what ships, what gets fixed, and what gets retired.<\/p>\n