by user | Apr 11, 2026 | Agent Evaluation & Observability
You ship a new AI support agent on Friday. By Monday, containment is up, your backlog looks better, and the dashboard is throwing confetti. Then a customer posts a screenshot: the agent refused to escalate a billing dispute, made up a policy, and sounded weirdly...
by user | Apr 7, 2026 | Production Architecture & Cost Control
You’ve got an AI agent pilot that “works.” Demos are smooth. The team is excited. Now you need to make it dependable. That’s where an AI Agent Operating Model makes the difference between a program and a pile of prototypes. In this article you’ll learn… What an AI...
by user | Apr 4, 2026 | Production Architecture & Cost Control
You’re in a Monday standup. Someone says, “Let’s add RAG so the assistant stops hallucinating.” Everyone nods. Two sprints later, you have a chatbot that can quote your docs, but it still gives the wrong answer at the worst possible moment. Sound familiar? RAG for...
by user | Mar 19, 2026 | Agent Security & Permissions
Your team finally ships a “helpful” AI agent. It drafts replies, updates the CRM, and even refunds unhappy customers. Then someone asks a simple question: “What happens if it gets tricked into exporting the whole customer list?” The room goes quiet. That quiet is the...
by user | Mar 16, 2026 | Support & Ticket Automation
The night your agent goes sideways It’s 2:07 a.m. Your on-call Slack is noisy, and a customer is furious. Your support agent just promised a refund that policy doesn’t allow, then hammered the refund API in a loop. You open the logs and get a wall of text, but no...
